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At Prozcrswyx, we offer a 30-day return policy for all our craft space organization products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at info@prozcrswyx.world with your order number and reason for return.
Once your return is approved, securely package the item in its original packaging, including all accessories and documentation.
Ship the item to the address provided by our customer service team. We recommend using a tracked shipping method.
Once we receive your return, we will inspect it and notify you about the status of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will automatically appear on your original payment method.
Please note that depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.
If you need to exchange an item for a different size, color, or model, please contact our customer service team before sending your item back. We will provide you with specific instructions for the exchange process.
If you receive a damaged or defective item, please contact us within 7 days of receipt. We may request photos of the damage to expedite the replacement process.
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For damaged or defective items, we will cover the cost of return shipping and replacement delivery.
Only regular-priced items may be refunded. Sale items cannot be refunded.
Custom or personalized organization systems cannot be returned unless they arrive damaged or defective.
If you have any questions about our Return Policy, please contact us at:
Email: info@prozcrswyx.world
Address: 12 K'Road, Auckland Central, Auckland 1010, New Zealand
Phone: +64 9 375 9821